RETURN
Return & Refund Policy
Last Updated: August 2026
We want you to feel confident shopping with Waldorfa.
This policy applies to purchases made directly through waldorfa.com.
30-Day Return Window
For eligible non-personalized products, you may request a return within 30 days after the date your order is delivered.
To request a return, contact:
Please include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos where the product is damaged, defective, or incorrect
Return Eligibility
To qualify for a return, the product should generally be:
- In substantially the same condition in which it was received
- Unused beyond what is reasonably necessary to inspect it
- Returned with its original accessories and packaging where reasonably possible
We reserve the right to reduce or refuse a refund where a product has been materially used, damaged, altered, washed, or otherwise handled beyond what is reasonably necessary to inspect it, except where applicable law provides otherwise.
Personalized and Custom-Made Products
Products made specifically according to a customer's personalized selections or specifications may not be eligible for change-of-mind returns.
This exception does not affect your rights where a personalized product arrives damaged, defective, incorrect, or materially different from its description.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and clear photographs of the issue.
Where the claim is confirmed, Waldorfa will provide an appropriate solution, which may include a replacement, refund, or other remedy required by applicable law.
For confirmed defective, damaged, or incorrect products, Waldorfa will cover reasonable return shipping costs where a return is required.
Change-of-Mind Returns
For eligible change-of-mind returns, customers are generally responsible for the return shipping cost unless:
- We have specifically offered free return shipping; or
- Applicable consumer law requires otherwise.
Return Authorization
Please do not send a return to our Shenzhen or Zhengzhou offices without authorization.
Return locations may vary depending on the product and destination.
Contact service@waldorfa.com first. Our customer service team will provide the appropriate return instructions and return address.
Returns sent without authorization or to an incorrect address may experience significant delays.
Refunds
Once an authorized return is received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method.
We aim to process approved refunds within 5 business days after inspection. Your bank or payment provider may require additional time to post the refund to your account.
Original Shipping Charges
Original shipping charges are generally non-refundable for change-of-mind returns.
Where an order is defective, damaged, incorrect, or where applicable law requires otherwise, appropriate shipping charges will be refunded.
Order Cancellations
If you need to cancel an order, contact:
as soon as possible.
Orders that have not entered production or been dispatched may generally be cancelled for a full refund.
Personalized or custom-made products may not be cancellable after production has begun.
Orders that have already been dispatched normally cannot be cancelled and must instead follow the applicable return procedure.
Exchanges
If you would like a different style or product, please contact us.
Depending on stock availability, we may arrange an exchange or ask you to return the original product and place a new order.
Consumer Rights
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights that apply to you under the laws of your country or region.
Contact Information
Waldorfa
Operated by:
河南臻桓信息科技有限公司
Henan Zhenhuan Information Technology Co., Ltd.
Email: service@waldorfa.com