Terms & Conditions
Terms & Conditions
Last Updated: August 2026
These Terms & Conditions govern your use of waldorfa.com and purchases made through the website.
Waldorfa is operated by:
河南臻桓信息科技有限公司
Henan Zhenhuan Information Technology Co., Ltd.
By accessing our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.
1. Eligibility
You must have the legal capacity to enter into a binding agreement in your jurisdiction to place an order through our website.
Where a purchase is made for a child, the order must be placed by an adult or other legally authorized person.
2. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, prices, and availability are accurate.
Because certain products may contain handmade or hand-finished elements, minor variations may occur between individual products.
Display settings may also cause colors to appear slightly different from the physical product.
Material, safety, age recommendation, and care information shown on individual product pages forms part of the product description.
3. Prices and Payments
Prices are displayed in the currency selected on the website.
Applicable shipping fees, taxes, duties, or other charges will be displayed during checkout where collected by us.
You agree to provide current and accurate billing and payment information.
Orders may be subject to payment authorization and fraud-prevention checks.
4. Order Acceptance
Receiving an order confirmation does not necessarily mean that an order has been finally accepted.
We may cancel or refuse an order where reasonably necessary, including where:
- A product is unavailable
- Pricing or product information contains an obvious error
- Payment cannot be authorized
- Fraud or unauthorized activity is reasonably suspected
- Shipping to the requested destination is unavailable
- The order violates applicable law
If we cancel an order after payment has been collected, the affected amount will be refunded.
5. Shipping
Processing and estimated delivery times are described in our:
Shipping & Delivery Policy
Delivery estimates are not guaranteed unless expressly stated otherwise.
If we cannot ship an order within a promised timeframe, we will provide the notices, cancellation options, and refunds required under applicable law.
6. Returns and Refunds
Returns, cancellations, exchanges, and refunds are governed by our:
Return & Refund Policy
Nothing in these Terms limits mandatory consumer rights available under applicable law.
7. Personalized Products
Certain products may be personalized or made according to customer specifications.
Because production may begin shortly after an order is placed, cancellation and return rights for personalized goods may differ from those applicable to standard products, subject to applicable consumer law.
8. Product Safety
Customers should review all product labels, warnings, age recommendations, care instructions, and product-specific safety information before use.
Children should use products under appropriate adult supervision where indicated.
Nothing in these Terms excludes any product safety responsibility imposed on Waldorfa by applicable law.
9. Intellectual Property
Unless otherwise stated, website text, graphics, logos, photographs, product designs, and other original content owned by Waldorfa or its licensors are protected by applicable intellectual property laws.
You may not reproduce, commercially distribute, modify, or exploit protected content without authorization, except where permitted by law.
Third-party trademarks and other intellectual property remain the property of their respective owners.
10. Reviews and User Content
If you submit a product review, photograph, comment, or other content, you confirm that you have the right to submit it and that it does not violate another person's rights.
Where you give us permission to use your content for promotional purposes, we may use it in accordance with that permission and applicable law.
We reserve the right to remove unlawful, abusive, fraudulent, misleading, or inappropriate content.
11. Prohibited Uses
You may not use our website to:
- Commit fraud or other unlawful activity
- Interfere with website security or operation
- Introduce malicious software
- Infringe intellectual property rights
- Collect personal information unlawfully
- Attempt unauthorized access to accounts or systems
- Use automated systems in a manner that materially disrupts the website
12. Third-Party Services
Our website may rely on or contain links to third-party services such as payment providers, logistics providers, social networks, or other websites.
Third parties operate under their own terms and privacy practices.
We are not responsible for independent third-party services except to the extent responsibility cannot legally be excluded.
13. Disclaimer and Liability
We do not exclude or limit liability where doing so would be prohibited by applicable law.
To the maximum extent permitted by law, Waldorfa will not be responsible for indirect or consequential losses that were not reasonably foreseeable and that arise from circumstances beyond our reasonable control.
Nothing in these Terms excludes rights or remedies that consumers are legally entitled to receive.
14. Changes to These Terms
We may update these Terms from time to time.
Changes will be posted on this page with an updated revision date.
Changes will not retroactively reduce rights relating to orders already placed unless permitted by applicable law.
15. Applicable Law
These Terms and our relationship with you are governed by applicable laws of the People's Republic of China, subject to any mandatory consumer protections or other rights that cannot lawfully be excluded in the country or region where you reside.
16. Contact Information
Waldorfa is operated by:
河南臻桓信息科技有限公司
Henan Zhenhuan Information Technology Co., Ltd.
Shenzhen Office:
Room 209, 2nd Floor, Building B
Shanhai Commercial Plaza
Longgang District, Shenzhen
Guangdong, China
Zhengzhou Office:
Room 1201, Lande Center
Huayuan Road Subdistrict, Jinshui District
Zhengzhou, Henan, China
Email: