Shipping & Delivery Policy
Shipping & Delivery Policy
Last Updated: August 2026
Thank you for shopping with Waldorfa.
This Shipping & Delivery Policy explains how we process and deliver orders placed through waldorfa.com.
Order Processing
Most in-stock orders are processed within 1–3 business days after payment and order verification.
Business days are Monday through Friday, excluding public holidays.
Customized, personalized, made-to-order, or temporarily out-of-stock products may require additional processing time. If additional processing time applies, it will be stated on the relevant product page or communicated to you by email.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Estimated Delivery Times
Estimated delivery times after dispatch are:
| Destination | Estimated Delivery |
|---|---|
| United States | 7–12 business days |
| Canada | 7–12 business days |
| United Kingdom | 10–12 business days |
| Australia | 10–12 business days |
| Other destinations | 12–15 business days |
Total estimated delivery time = Processing time + Shipping time.
These are estimates rather than guaranteed delivery dates. Customs clearance, carrier delays, severe weather, incorrect addresses, peak seasons, and other circumstances outside our reasonable control may cause delays.
Shipping Costs
Shipping costs, if applicable, are displayed at checkout before payment.
Orders of USD $39 or more qualify for free standard shipping. Orders below USD $39 are charged USD $6.98 for standard shipping, unless otherwise stated during a promotion.
Tracking
Once your order ships, we will send a shipping confirmation email containing available tracking information.
Tracking information may take several business days to update after the carrier receives the package.
Address Changes
Please review your shipping address carefully before placing your order.
If you notice an error, contact:
as soon as possible.
We will try to update the address if the order has not yet been dispatched, but address changes cannot be guaranteed once processing or shipping has begun.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be reshipped.
Lost Packages
If tracking indicates that your package has not been delivered within the expected delivery period, please contact us at:
We will work with the carrier to investigate the shipment.
If an order is confirmed to have been lost in transit before delivery, we will provide an appropriate replacement or refund in accordance with applicable law and the circumstances of the order.
Packages Marked Delivered
If tracking shows that a package has been delivered but you cannot locate it, please:
- Check your delivery location and surrounding area.
- Check with household members, neighbors, reception staff, or building management.
- Contact the carrier.
- Contact us if you still cannot locate the package.
We will assist with the carrier investigation where reasonably possible.
Customs, Duties and Taxes
International orders may be subject to import taxes, customs duties, VAT, or other fees imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price and may be the customer's responsibility.
Shipping Delays
If we become aware that we cannot ship your order within the timeframe originally stated, we will contact you with updated information and, where required by applicable law, provide the option to continue waiting or cancel the affected order for a refund.
Contact
Waldorfa is operated by:
河南臻桓信息科技有限公司
Henan Zhenhuan Information Technology Co., Ltd.
Customer Service:
service@waldorfa.com