Privacy Policy
Privacy Policy
Last Updated: August 2026
This Privacy Policy explains how Waldorfa collects, uses, shares, and protects personal information when you visit waldorfa.com, place an order, create an account, contact us, or otherwise interact with our services.
Who We Are
Waldorfa is operated by:
河南臻桓信息科技有限公司
Henan Zhenhuan Information Technology Co., Ltd.
For purposes of applicable data protection laws, Henan Zhenhuan Information Technology Co., Ltd. is responsible for the personal information described in this Privacy Policy unless otherwise stated.
Contact:
Shenzhen Office:
Room 209, 2nd Floor, Building B, Shanhai Commercial Plaza, Longgang District, Shenzhen, Guangdong, China
Zhengzhou Office:
Room 1201, Lande Center, Huayuan Road Subdistrict, Jinshui District, Zhengzhou, Henan, China
Personal Information We Collect
Depending on how you interact with our website, we may collect:
Identity and Contact Information
Name, email address, telephone number, billing address, shipping address, and account information.
Order Information
Products purchased, order history, transaction information, shipping details, returns, refunds, and communications relating to your order.
Payment Information
Payments are processed through our payment service providers. We may receive transaction-related information, but we generally do not directly store complete payment card numbers.
Device and Usage Information
IP address, browser type, device information, referring pages, pages visited, interactions with our website, and similar technical information.
Customer Service Information
Information contained in emails, customer service inquiries, product reviews, return requests, photographs, and other communications you send to us.
Marketing Preferences
Your preferences regarding promotional emails and other marketing communications.
How We Use Personal Information
We may use personal information to:
- Process and deliver orders
- Process payments, returns, and refunds
- Provide customer support
- Maintain customer accounts
- Prevent fraud and unauthorized transactions
- Improve our website, products, and services
- Maintain website security
- Comply with legal, tax, accounting, and regulatory requirements
- Send marketing communications where permitted by law
- Measure and improve marketing effectiveness where permitted
- Establish, exercise, or defend legal claims
Legal Bases for Processing
Where laws such as the GDPR or UK GDPR apply, we process personal information based on one or more lawful bases, including:
Contract: where processing is necessary to process and fulfil your order.
Legal Obligation: where processing is necessary to comply with applicable law.
Legitimate Interests: where necessary for reasonable business interests such as fraud prevention, customer service, website security, and service improvement, provided those interests are not overridden by your rights.
Consent: where your consent is required, including certain marketing communications or non-essential cookies.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website and, depending on your choices and location, to understand website usage and support marketing activities.
These may include:
- Essential cookies
- Functional cookies
- Analytics cookies
- Advertising or marketing cookies
Where required by law, non-essential cookies will only be used after obtaining appropriate consent.
You can manage applicable cookie preferences through our cookie settings tool and through your browser settings.
How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
- Website and e-commerce platform providers
- Payment processors
- Shipping and logistics providers
- Customer support providers
- IT and hosting providers
- Fraud-prevention and security providers
- Analytics providers
- Advertising and marketing providers, where applicable
- Professional advisers, regulators, government authorities, or law enforcement where required by law
These companies may process personal information only as permitted under their respective agreements and applicable law.
We may also transfer personal information in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business.
International Data Transfers
Because Waldorfa operates internationally, personal information may be processed in countries different from the country in which you live, including China and countries where our service providers operate.
Where applicable law requires safeguards for international transfers, we will use appropriate legal mechanisms and contractual protections.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights
Depending on where you live, you may have rights relating to your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request data portability where applicable
- Opt out of certain marketing communications
- Make a complaint to an applicable data protection authority
These rights may be subject to legal limitations or exceptions.
To submit a privacy request, contact:
We may need to verify your identity before completing certain requests.
Marketing Communications
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting:
You may still receive transactional communications relating to your orders, account, returns, or customer service.
Children's Privacy
Our website is intended for adults purchasing products.
We do not knowingly request that children provide personal information to purchase products directly from our website.
If you believe a child has provided personal information to us without appropriate authorization, please contact us.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.
The updated version will be posted on this page together with the revised "Last Updated" date.
Contact Us
For privacy questions or requests:
Waldorfa
Operated by:
河南臻桓信息科技有限公司
Henan Zhenhuan Information Technology Co., Ltd.